cbaj Privacy Policy

Introduction and Scope

cbaj is an online betting and casino platform that provides various gaming and sports betting services for users in Bangladesh. When you create an account on cbaj, browse the site, or use any of our services, certain information is shared with us. The purpose of this privacy policy is to clearly inform you how that information is collected, processed, and protected.

This policy applies to all services provided through cbaj's website, mobile application, and other digital channels. As you start using our services, it is advisable to read cbaj's Terms and Conditions to understand your relationship with us, your rights, and our responsibilities.

What Information We Collect

cbaj collects user information in several ways. The types of information collected are described in detail below:

2.1 Registration Information

Information you voluntarily provide when creating an account:

• Full name and date of birth
• Email address and mobile number
• Username and password
• Payment information (bKash, Nagad, Rocket, or bank account number)
• National ID or passport number (for identity verification)

2.2 Automatically Collected Information

Information collected automatically when you use the site:

• IP address and device information
• Browser type and operating system
• Time spent on the site and pages visited
• Login date and time
• Gaming activity history and betting records

2.3 Financial Transaction Information

The date, amount, payment method, and status of every financial transaction — including deposits and withdrawals — are stored securely in cbaj's system.

Purpose of Data Use

cbaj uses your collected information for the following purposes:

3.1 Account Management and Identity Verification

Your registration information is used to keep your account active, secure your login, and resolve any account-related issues. Identity verification processes, including OTP verification, also rely on this information.

3.2 Transaction Processing

Payment information is used to accurately process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer, and to maintain financial records.

3.3 Customer Support

When you contact cbaj's 24/7 live chat or email support, our team can review your account information to identify and resolve issues quickly. This ensures support is available in both Bengali and English.

3.4 Fraud Prevention and Security

Automated data analysis is used to detect activities such as irregular logins, suspicious transactions, or multiple account creation, and to maintain platform security.

3.5 Product and Service Improvement

Aggregate data is used to analyse user experience and improve new games, betting options, and platform performance. No personal information is disclosed in this process.

3.6 Promotional Communication

With your consent, cbaj may send special offers, bonus updates, or promotional information to your email or mobile number. You may withdraw from these communications at any time.

Sharing Information with Third Parties

cbaj never sells your personal information or shares it with unauthorised third parties for commercial purposes. However, information may be shared in specific circumstances:

4.1 Payment Processors

The payment information necessary to properly operate bKash, Nagad, Rocket, and bank transfer services is shared with the respective service providers. These providers manage information in accordance with their own privacy policies.

4.2 Technology and Game Providers

Game studios such as Evolution, Pragmatic Play Live, and Spribe process the minimum session data required to run games on their software platforms. This information is not used beyond gameplay.

4.3 Legal Requirements

cbaj may provide information to relevant authorities in response to legal obligations, court orders, or government investigations. Such disclosure will be conducted within the limits of the law and in the interest of your protection.

4.4 Business Restructuring

In the event of a merger, acquisition, or business change, user information may be transferred to the new entity. You will be notified in advance in such cases.

Cookie Policy and Tracking Technologies

cbaj's website and app use cookies and similar tracking technologies. These technologies help keep your browsing experience smooth.

5.1 Essential Cookies

These cookies are necessary to maintain login sessions, store security tokens, and ensure the core functionality of the site. Disabling them may cause the site to not work properly.

5.2 Functional Cookies

These cookies are used to remember your language preference, screen settings, and activity from previous sessions. This keeps your experience consistent each time you log in.

5.3 Analytical Cookies

These cookies are used to analyse site usage patterns and performance, and do not collect personally identifiable information. Aggregate data helps improve cbaj's services.

Data Retention Period

cbaj retains your information only for as long as necessary or legally required.

6.1 Active Accounts

Your personal information, transaction history, and gaming records will be retained for the entire period your account remains active. This information is necessary for the proper management of your account.

6.2 After Account Closure

Even if an account is closed or deactivated for any reason, financial transaction records are retained for a minimum of five years. This is necessary for financial accountability and dispute resolution.

6.3 Marketing Data

If you request to opt out of promotional communications, cbaj will remove your information from the marketing database within 30 days of receiving the request.

Data Security Measures

cbaj has put in place several technical and administrative measures to protect your personal information.

7.1 Encryption Technology

All data on cbaj's platform is transmitted in encrypted form using SSL (Secure Sockets Layer) technology. Payment information is stored on specially secured servers.

7.2 Access Control

Among cbaj's internal staff, only those who need access for their work are granted access to specific data. All access is monitored and logged.

7.3 Regular Security Audits

cbaj regularly conducts security audits to identify vulnerabilities in its systems. However, no internet-based system is entirely free of risk, so you are also responsible for keeping your own password and login details secure.

7.4 Response to Data Breaches

In the event of a security breach, cbaj will notify affected users as quickly as possible and take the necessary corrective steps.

User Rights and Options

As a cbaj user, you have several rights over your own information. You may exercise these rights at any time.

8.1 Right to Access

If you want to know what information cbaj holds about you, you can request a copy through the account panel or by contacting support.

8.2 Right to Correction

If your account contains incorrect or outdated information, submit a correction request. After verifying your identity, cbaj will update the information as quickly as possible.

8.3 Right to Deletion

After closing your account, you may request that certain information be deleted. However, some financial records must be kept for a set period due to legal obligations.

8.4 Right to Opt Out of Marketing

If you do not want to receive promotional emails or SMS messages, use the "Unsubscribe" link at the bottom of any message or notify cbaj support directly. You also have an active role in managing your own gaming limits in accordance with the responsible gaming guidelines.

8.5 Right to File a Complaint

If you have any concerns about data protection, first inform cbaj support. You may also file a complaint with the relevant authority if you wish.

Protection of Minors' Information

cbaj strictly does not provide services to anyone under the age of 21. Date of birth is verified at the time of registration to enforce this age limit.

If cbaj finds evidence that a person has created an account under the age of 21 by providing false information, cbaj will immediately close that account and delete all their personal information.

If you have information that a minor is using cbaj, please notify our support immediately. cbaj will take prompt and effective action on the matter.

Rules for Changes to the Privacy Policy

cbaj reserves the right to change or update this privacy policy when necessary. The following process will be followed for any changes:

• Users will be notified in advance by email or through the app for significant changes.
• The "Last Updated" date at the top of the policy will be changed.
• After important changes, you may be asked to consent to the new policy when accessing the platform.
• Continued use of the site after changes means you agree to the new policy.

To learn more about your overall relationship with cbaj and the terms of service, visit the About cbaj page.