cbaj Responsible Gaming — protect yourself and your family
cbaj believes that gaming is enjoyable only when it stays within limits. Our responsible gaming policy helps you stay safe, make informed decisions, and get support when you need it.
Gaming is entertainment, not addiction
For every player on cbaj, gaming should be a source of fun — a way to unwind from daily stress, not a way to spend the family's money. We want you to make clear-headed decisions in every session, stay within a set budget, and avoid chasing losses.
There is always a risk of loss in gambling. Whether you play slots, casino games, or sports betting, remember that outcomes are never guaranteed. cbaj makes no promise that you will win. Before playing on our platform, please read our Terms and Conditions carefully — they clearly set out the rules and limitations of play.
Never play when you are under financial pressure, trying to pay off debts, or in a distressed state of mind. Before you start, set a clear limit — for both time and money — and stick to it.
Our Protection Tools
cbaj has built several tools directly into your account to help you stay in control of your gaming.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it can only be lowered — not raised — for at least 72 hours.
Session Time Limit
Set a maximum duration for uninterrupted play. When the set time is up, the system will automatically alert you or end the session.
Temporary Break
Temporarily suspend your account for a set period — from 1 day up to 6 weeks. You will not be able to log in until the break period ends.
Self-exclusion
For a longer period — from a minimum of 6 months up to permanently — exclude yourself from the platform. Any attempt to open a new account during this time will not be accepted.
Loss Limit
Decide in advance the maximum amount you are willing to lose within a given period. As soon as the limit is reached, the session will end.
Account History
View all your deposits, bets, and withdrawals at any time. Stay aware of your spending patterns.
Warning Signs of a Problem
If any of the following apply to you or someone close to you, it is time to seek help.
- You feel the urge to bet more after a loss to try to win back what you lost.
- You are spending more time or money on gaming than the limits you set for yourself.
- You have tried repeatedly to stop gaming but cannot.
- You are borrowing money from family or friends, or lying to them, to cover gaming expenses.
- Your interest in work, family, or studies is fading, and gaming is constantly on your mind.
- You feel anxious, irritable, or moody when you cannot game.
- You are finding it hard to cover basic expenses such as rent, food, or education.
If you notice these signs, follow the support options listed below. You can also find more information about responsible gaming in our FAQ section.
Where to Get Help
You do not have to face this alone. From family to professional counsellors, help is always available.
cbaj Live Chat Support
Reach us anytime via cbaj's 24/7 live chat in Bengali or English. Our support team is always ready to help you set up self-exclusion or any other limit.
Email Support
Write to our support team at [email protected] — in Bengali or English. We will reply as quickly as possible.
Family and Trusted Ones
Talk openly with a close family member or a trusted friend. The support of loved ones is the greatest strength on this journey.
Professional Counselling
Mental health specialists and addiction counsellors are available in Bangladesh. Contact the mental health department of a local government hospital or a private counselling centre. Seeking professional help is not a sign of weakness — it is a sign of making the right decision.
Self-Exclusion Request
If you want to exclude yourself from the platform temporarily or long-term, fill in the form below. Our team will process your request as quickly as possible.
After your request is submitted, our support team will send a confirmation to your registered email address.
You must be at least 21 years old to open an account and play on cbaj. No account is kept active without age verification. Accounts belonging to minors are permanently closed.
cbaj's Commitment
cbaj is not just a gaming platform — we care about the long-term wellbeing of our users. Our responsible gaming policy is an essential part of our core values. Visit our About Us page to see how we prioritise player protection.
Under our Privacy Policy, your personal information and gaming history — including self-exclusion details — are fully secure and are never shared with third parties.
- Accounts belonging to minors are strictly rejected.
- No promotional communications are sent to users under self-exclusion.
- Deposited funds are kept secure and can be withdrawn at any time.
- 24/7 support in Bengali and English is available.
- Limit-setting tools are free and take effect immediately.
- Unusual or suspicious gaming patterns are identified and support is provided.